REVE Chat, the global provider of AI enabled omni channel customer engagement platforms, announced the integration with the WhatsApp Business channel to help businesses build personalized relationships and deliver top-notch customer support. REVE Chat platform also supports Live Chat, Chatbots, Facebook, Viber, Telegram etc. as customer engagement channels.
WhatsApp is a popular messaging app with more than 2 billion active users. Now with REVE Chat, from the same dashboard, businesses can manage WhatsApp conversations along with other channels like web, Facebook, etc. On the REVE Chat platform, messages to a single WhatsApp Business number can be accessed through multiple agents, can route to different agents as well as managers can monitor the performance of their agents.
M Rezaul Hassan, CEO of REVE Chat and Group CEO, REVE Group stated, “Our customers have seen profound connections between real-time messaging support and customer satisfaction. With WhatsApp channel, we aim to enable brands to deliver exceptional conversational experiences — through ensuring QoS, smart automation and actionable insights”.
REVE Chat also is working on the WhatsApp bots as part of its chatbot platform to help businesses automate their customer support. With WhatsApp bots, enterprises can deliver personalized conversational experiences at scale and build their customer loyalty
Some of the leading brands in Bangladesh such as Grameen Phone, Lanka Bangla, Rokomari, Southeast Bank, Othoba.com and Transcom are using REVE Chat successfully to engage with their customers. REVE Chat has large enterprise customers across 30 countries, including Commercial Bank of Kuwait, Telecom Network Malawi, Canadian hear services, South America’s leading private transportation Beat and Coolwinks from India to name a few.
REVE Chat is an omni channel live chat platform that provides real-time sales and support assistance with AI powered chatbots. REVE’s live chat platform allows to qualify visitors into leads and deliver 24×7 customer support across multiple channels without losing the human touch.
REVE Chat also offers a complete suite of live engagement tools with co-browsing & video chat to deliver faster resolutions via personalized conversations. REVE Chat helps to engage customers seamlessly over their preferred channels to deliver a consistent messaging experience.
Businesses can try REVE Chat with a 14-day FREE trial to use the WhatsApp channel to connect with their customers.
For further details, please visit www.revechat.com or email at [email protected].