Banglalink launches country’s first AI-powered Customer Support Platform
Banglalink, the country’s leading digital operator, has launched Bangladesh’s first AI-powered Complaint Management System in the telecom sector. This pioneering initiative marks a major milestone in Banglalink’s commitment to redefining service excellence through AI-driven innovation.
The new system leverages advanced artificial intelligence to detect customer issues and guide complaint registration with minimal human intervention. By analyzing handset, SIM, and network status, it generates a self-diagnosis report for customers.
If issues persist, the system prompts the customer to raise a complaint, which is then seamlessly transferred to a live agent for resolution. With additional categories soon to be included, this intelligent process ensures faster, smarter, and more accurat...